About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Clerical Assistant/Receptionist serves as the first point of contact for students and relevant campus stakeholders, including instructors, faculty, campus program coordinators, deans of students and academic deans. This position is primarily responsible for answering the phone, greeting visitors that come to the Disability Services Office and responding to and referring incoming email communications from students.

Essential Functions

• Serve as first point of contact for students and relevant campus stakeholders.
• Answer basic questions and refer incoming questions as needed.
• Draft and edit communications copy and material.
• Keep accurate and detailed records of incoming communications.

Other Functions

Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• High School Diploma.
• Strong communications skills (verbal and written).
• Excellent interpersonal skills, with an interest in being part of a committed team of professionals.
• Strong administrative skills with knowledge of correspondence and document preparation.
• Excellent proofreading skills, high attention to detail and the ability to multi-task.
• Superior computer skills, including MS Office Suite, Outlook, Adobe and Excel.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Extensive knowledge of UMass Amherst student support resources.
• Knowledge of Clockwork paperwork.

Physical Demands/Working Conditions

Typical office environment.

Work Schedule

Monday – Friday; 8:30am-5:00pm.

Salary Information

$20.00/hr.

Special Instructions to Applicants

Please complete online application, submit cover letter, resume and contact information for three (3) professional references. Posting will remain open until filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.