Harlem Hospital Center has been a bedrock of the Harlem community since 1887. The hospital provides a wide range of medical, surgical, diagnostic, therapeutic and family support services to the residents of Central Harlem, West Harlem, Washington Heights and Inwood. Harlem is the largest hospital in the area, capable of treating the most seriously ill. Harlem provides over 90 specialized ambulatory care services, dentistry and oral surgery, behavioral health services, and community substance abuse treatment.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

The Telecommunication Clerical Associate Level 3 will assist in achieving the departmental goals of providing expeditious, accurate and courteous customer service.

SUMMARY OF DUTIES AND RESPONSIBILITIES:

• Answering incoming calls and placing outgoing calls on the operator system.
• Answers politely and professionally all internal and external calls
• Records all pertinent data into station log books upon arrival and keeps accurate records during tour
• Alerts and mobilizes staff to medical emergencies:
  • cardiac arrest, rapid response, stroke team alert, trauma team and OBS hemorrhage, etc.
• Mobilizes responders to behavioral health emergencies and missing /child abduction
• Logs and maintains pertinent data of STAT emergencies
• Alerts vendors, management, and technicians of equipment issues
• Makes overhead announcements
• Works mandatory overtime
• Disseminates new information or amended information to staff
• Monitors use of Stratus Video Translation Machines
• Reports system outages at Main Campus and clinics to Telecom Director, NEC technicians,Telecom Associate Level 1
• Notifies first responders to Facility Alerts / Security Alerts

1. A four-year high school diploma or its educational equivalent approved by a State’s Department
of Education or a recognized accrediting organization; and
2. Eighteen (18) months of full-time satisfactory clerical experience.

Skills Requirement:
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per
minute.

Please be advised that proof of Covid-19 vaccination is required prior to hire.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs