Job description

NCB Management Services, Inc. is a brand sensitive supplier that recognized the value of a customer centric approach to collections in an environment that has grown increasingly demanding from a regulatory standpoint.

Job Description

Reviewing and summarize all correspondence received. Documentation into proprietary collection system, and scanned into the appropriate shared drive. Identifying written Disputes, Fraud allegations, General & Legal Complaints as well as request for Validation of Debt and ensure that the appropriate actions are performed to verify that the correct departments are notified. Clerical Operations will also assist with inbound calls that may come in through our Livevox system and properly transfer the call to the appropriate department for handling.

Responsibilities:

JOB DUTIES

• Clerical staff under dual control, shall pick up the correspondence from the Accounting Staff after all mail has been opened.
• Upon receipt of correspondence, Clerical Operations shall perform a recount and logged on the mail log.
• All electronic mail and Fax is read, summarized, date stamped, documented into proprietary collection system, and scanned into the appropriate shared drive.
• All correspondence is read, summarized, date stamped, documented into proprietary collection system, and scanned into the appropriate shared drive.
• Identify correspondence relating to a consumer Dispute, Complaint or Validation Request, needs to be documented and move the account to a clerical location. Logging and tracking each Dispute, Complaint and Validation Request.
• If a complaint is identified, additional documentation within proprietary complaint handling system is required.

OTHER IMPORTANT DUTIES

• Complete other projects and duties as assigned.

REPORTING RELATIONSHIP

• Direct Reports – None
• Reports To – Clerical Supervisor

Qualifications:

Knowledge

• Proficient with PC Software applications such as Excel, Word, PowerPoint.

Skills

• Display strong computer skills, ability to prioritize multiple projects.
• Active Listening
• Written Comprehension
• Detail-oriented and able to manage multiple tasks/deadlines.
• Ability to exercise good judgement in all situations.
• Excellent oral and written communication skills, with ability to write responses to client requests.
• Able to communicate well with Senior Management.
• Able to work with minimal supervision.
• Strong work ethic, dependable, team player, with flexible, proactive working style.
• Ability to demonstrate integrity while successfully management work demands and pressure; continually pursues personal development.
• Ability to produce accurate work and communicate effectively under stressful situations.
• Ability to work with confidential information without disclosure to external sources.
• Excellent organizational and follow-up skills.

Experience

• 2+ years collections experience preferred with an emphasis on data entry
• State and federal regulatory knowledge preferred

WORK CONDITION

• Fast-paced office environment, subject to regular deadline and some stressful situations.
• Long hours may be required in order to meet client deadlines

Salary:

NCB is committed to applying the right salary to the right candidate based on applicable experience level.

Benefits:

Medical, Dental, Vision, Paid time off, 6 Paid Holidays, Paid STD and LTD, Paid Life Insurance and etc.

Schedule: In-office, Monday - Friday, Standard Business Hours

Job Type: Full-time

Location: Trevose, PA

Equal Employment Opportunity Employer

NCB values, celebrates, and welcomes diversity in the workplace. NCB does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Feasterville-Trevose, PA 19053: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Clerical: 1 year (Required)

Work Location: One location

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