Job description

Location:
Honolulu, United States

ID: 6434

WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.

Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

WHAT WE BELIEVE IN

Here at Valentino, We act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams

The Client Advisor’s role will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals (conversion rate, cross selling, AVT, upselling)

Key Responsibilities:
Client Centric Activities:
Strong product knowledge
Master the Client Journey
Create strong client relationships
Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
Focus on development and retention of existing clients, recruitment of new and potential ones
Engage the client through every selling opportunity - walk in, private appointment, phone consignments
Actively participates to achieve the store’s sales and business KPI’s in partnership and OTO appointment routine
Escalates any client issues to Team Manager (if applicable) or Store Manger/Director

Merchandise and Visuals:
Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
Ensure product maintenance, replenishment on the floor
Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
Respect administration and operations procedures.
Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

Operations:
Knowledge and understanding of company policies and procedures
Ability to use POS system to perform all client transactions
Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:
Min 2 years of experience in similar role in luxury retail industry
Proven track record in sales
Excellent knowledge in product and client journey
Must be a team player
Excellent organizational and follow up and time management skills
Demonstrates confidence and ability to develop relationships with clients, team and the business
Clear and concise communication skills – verbal and written

HOW WE ARE

The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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