Job description

Since 1965, Aging Matters in Brevard has provided Brevard County with life-sustaining services that promote and maintain senior independence within their own home.

Looking to fulfill a purpose in life and make a difference in Brevard County? We have a perfect opportunity. Aging Matters in Brevard, where integrity and fairness guide us in each action taken, has an open position as Client Services Representative - Administrative Assistant.

Come join us, a team of passionate professionals working with staff, volunteers and partnerships with other community organizations toward ensuring the quality of life and independence of seniors through services provided (nutrition, companionship, education and transportation).

The Client Based Services Representative is a full time position based out of the main office in Cocoa Florida, scheduled day shift hours Monday - Friday and provides general administrative, clerical, and customer service support to the Brevard Senior Nutrition Program.

Essential Duties and Responsibilities

• Collects referral information from potential clients by telephone
• Explains programs and answers questions concerning program operations, eligibility and requirements.
• Records new referral information and provides to the appropriate Area Supervisor
• Records “New Start” information provided by Area Supervisors
• Informs the Program Director of concerns, and changes in program status
• Follow procedures for “Non-Responses”, records efforts, and documents conclusion
• Responds to incoming telephone calls, receiving and directing messages to the appropriate staff
• Assist Meals on Wheels volunteers with non-response information and other delivery concerns
• Actively engages in training to maintain sharp data entry and computer skills
• Enters new Meals on Wheels Volunteer Driver information into VOLS database and reconciling Route Sheets
• Assists Program Director in documenting, verifying and quality control of timekeeping and mileage
• Assists office staff with a variety of duties including filing client paperwork and other reports, performs other duties as assigned
• Maintains program forms - masters and duplicates
• Secures Dietitian’s signed approval of menus, copies and distributes menus on a monthly basis to Seniors at Lunch and Meals on Wheels staff
• Verifies Seniors at Lunch client donations mid-month / month end
• Submits referrals to Space Coast Area Transit to obtain transportation for Seniors at Lunch participants
• Prepare and assist with bulk mailing of monthly Meals on Wheels donation letters
• Cross-train to maximize performance of job duties
• Ability to work a flexible schedule as the staffing schedule requires to achieve optimum coverage

Education

• High School Diploma / GED
• 1-3 years’ experience in an office setting

Skills/Competency Requirements

· Strong Microsoft Office skills including ability to navigate database applications

· Experienced to handle a multiple-line telephone system

· Knowledgeable of customer service best practices, principles and processes

· Able to effectively communicate with clients and volunteers

Working Environment

· Works indoors in office environment and works occasionally at venues outdoors

Physical Requirements

· Able to work for an extended period of time while sitting and standing, frequent bending, and reaching.

· Able to occasionally lift up to 25 lbs.

Aging Matters in Brevard is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Aging Matters in Brevard is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, candidates are required to pass a Level II Background Screening (fingerprinting) before beginning employment.

Job Type: Full-time

Pay: $11.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
Aging Matters in Brevard follows CDC guidance in responding to COVID-19, conducting regular cleaning, providing hand sanitizer, face masks and other job specific personal protective equipment.

Ability to commute/relocate:

• Cocoa, FL 32926: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you wish to claim Veteran's Preference?

Education:

• High school or equivalent (Required)

Experience:

• Client Services & Customer Support: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Data entry: 1 year (Required)
• Database: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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