The Client Care Manager is responsible for the day-to-day office operations including but not limited to scheduling, customer service, maintaining proper documentation, and fulfilling the company practices and objectives that result in superior client care as well as caregiver satisfaction and retention. Does this sound like you? Are you looking to make a difference in people's lives? Are you looking for a full-time opportunity? If so this position may be perfect for you!!

Job Duties Include:

• Maintain company standards in providing superior patient care by implementing high- quality care standards and exceptional customer service.
• Recruit and advertise for caregivers.
• Thoroughly screen and interview prospective caregiver applicants. Determine best candidates for positions and take the next steps in the hiring process. Effectively recommend applicants for acceptance or rejection.
• Conduct new caregiver staff orientation.
• Determine work assignments and schedule caregivers as required. Supervise caregiver daily activities. Counsel employees on company disciplinary policies. Conduct performance reviews.
• Schedule caregiver staff for hours of service on new clients and open hours/shifts on existing cases. Ensure consistency in caregiver scheduling.
• Maintain computer schedules and ensure timely data entry for schedules and client information.
• Monitor time record logs on a daily basis. Counsel staff regarding tardiness and correct use of time clock system. Make the appropriate corrections to the system to facilitate accurate payroll processing.
• Conduct regularly-scheduled, follow-up telephone calls and in-home visits to clients to ensure high satisfaction.
• Prepare managerial reports within required timelines.
• Ensure employee files are complete and enter the appropriate information into the scheduling system.
• Maintain documentation on all current and past clients.
• Receive and process referrals and inquires. Communicate appropriate and accurate information regarding the scope of service to the prospective client. Complete the required documentation.
• Follow up on pending leads.
• Recognize and reward good job performance and promote caregiver recognition.
• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
• Maintain positive relationships with all clients and referral sources.
• Independently respond to and resolve client complaints and concerns.
• Communicate and refer appropriate matters to the Director for additional guidance.
• Maintain regular, predictable attendance.
• Perform other functions as deemed appropriate by the management team.

If you feel you are the one for this position please reach out to us!! Must be a people person and have the ability to go to clients homes as needed. Clients are all located within a 12 mile radius of the office. Benefits include - Paid Time Off, 401K, health insurance. There is also room for growth within the company!! We would love to meet you!!

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