Job description

PLEASE APPLY TO THIS POSITION ON OUR CAREER SITE ONLY FOR SERIOUS CANDIDATES AND SCHEDULE AN INTERVIEW AFTER YOU APPLY.__
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https://brightstarcarechestercounty.workbrightats.com/jobs

Walk-In Interviews are welcome! We are located at 9 N 5 Points Rd, West Chester, PA 19380 from 9:30 am to 4:30pm or contact our office at 6108577790.

Base Salary

$45,000 - $50,000 per year

+ On Call Reimbursment

Position Responsibilities Summary

The Client Care & Scheduling Manager is responsible for scheduling of field staff, managing all touchpoints (field staff, care recipient and primary family contact). This is a fast-paced healthcare environment, and the ideal candidate must possess strong employee management capabilities, solid Customer Service skills and a can-do attitude. This full-time position allows the individual to be part of a company that serves and improves the lives of others.

About the Company

BrightStar Care is a leading Home Health and medical staffing company focused on providing both skilled and non-skilled services in the home along with medical staffing with over 380 independently owned locations nationwide. Our mission at BrightStar Care is to improve the health and wellbeing of those entrusted to our care. From our industry-leading employment standards to RN oversight on every Plan of Care, we are committed to the highest levels of quality, support, and customer satisfaction. As a result of this ongoing commitment to quality, BrightStar Care has earned Enterprise Champion for Quality from The Joint Commission, the same organization that accredits the nation’s best hospitals, ten straight years,

Position Key Responsibilities

Responsible for the employee scheduling process and proactively coordinating scheduling needs for personal care and facility staffing clients while ensuring excellent in-home care service to our clients by coaching and mentoring caregivers, establishing, and maintaining an environment of accountability.

• The ideal candidate must have the ability to triage priorities and communicate effectively to clients and caregivers frequently.
• Coordinates rescheduling and promptly addresses shift vacancies to ensure effective scheduling while minimizing unbilled overtime.
• Effectively manages customer care procedures and serves as a point of contact for client/caregiver relations.
• Ensures caregiver compliance with time and availability software.
• Supervises, educates, and coaches field care staff as directed by the Director of Nursing and VP of Operations.
• Assists with the intake of new clients and as well as hand offs for new client cases.
• Deploys as necessary to attend to short term needs for call outs.
• Manages all required documentation for employees and clients.
• Partners with Recruiter to create staffing plans for current and future client needs.
• Creates monthly Key Performance Indicators (KPI’s) to determine needed changes to the filed management strategy.
• Attends all staff meetings, trainings and educational classes as required.

Position Qualifications

• Minimum of 2 years of Customer Service experience with at least 1 year of direct employee supervision. Healthcare background preferred but not required.
• Knowledge of HIPPA compliance and healthcare office regulations.
• Demonstrated ability to handle difficult situations while staying focused.
• Motivated and can work in a fast-paced environment.
• Flexibility and good time management skills a must.
• Excellent organization, planning and project management experience.
• Willing to be on call at least 2 weeks a month.
• Valid drivers license, valid state required proof of auto insurance.
• High School Diploma
• Local client visits up to 10% or as directed based on the need’s pf the business.

If this position describe you please visit us. We are located at 9 N 5 Points Rd, West Chester, PA 19380 from 9:30 am to 4:30pm or contact our office at 6108577790. We are exited to meet you!

BrightStar Care is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends
• Overtime

COVID-19 considerations:
All BrightStar Care employees follow the CDC guidelines.

Ability to commute/relocate:

• West Chester, PA 19380: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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