Job description

Client Service Representative. This entry-level position services our client’s payroll and data management needs, resolves payroll discrepancies, offers payroll tax information, all while maintaining client and employee confidentiality.

· Review and process payroll across multiple states.

· Maintain meticulous attention to detail, accurately complete tasks under deadline.

· Update and maintain CRM system.

· Initiate ongoing client enrollment, education and onboarding.

· Effectively handle in-bound calls in a timely and friendly manner.

· Maintain confidentiality and acting with integrity while handling sensitive information.

· Perform other duties as assigned.

• Ability to work with web-based applications.
• Excellent organizational and time management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
• Act with professionalism and urgency.
• Operate a 10-key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions helpful.
• Payroll Certification (FPC or CPP) a plus.
• Associate’s degree or equivalent.

ConnectPay offers a competitive benefits package, including life, health, dental and vision insurance, 401(k) retirement, and tuition reimbursement. Job Type: Full-time

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Tarpon Springs, FL 34689: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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