About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with holistic medicine. Our work is inspired by our members' journeys and our actions are focused on impact and results.

The opportunity:

Our Enterprise Sales team is seeking our first ever Client Success Manager to nourish and develop relationships with our enterprise customers. This is a quota-carrying role responsible for day-to-day interaction with our clients, ensuring a positive relationship and successful execution of the terms of our contract. This is a fully remote position reporting into our SVP, Employer Sales.

The ideal candidate will possess experience working with large employer clients, a strategic mindset and operational proficiency. They should be comfortable rolling up their sleeves to get the job done, have a working knowledge of the healthcare ecosystem and a growth mindset. Cross-team coordination, project management, effective communication and presentation skills are required.

What you'll do:

• Support large, complex, high-value and high-potential enterprise clients with all needs
• Establish professional relationships and trusted advisor status with key client stakeholders
• Develop a deep understanding of client needs and goals and work to ensure that Parsley Health and the client have a shared definition of success
• Collaborate with other vendors in clients' benefits ecosystem to ensure we optimize the member experience and the client investment
• Proactively and intentionally drive customer health including utilization and ROI across Parsley Health services to meet client expectations and contractual commitments
• Create, analyze and deliver client reports illustrating Parsley Health's value delivery (e.g. member engagement, utilization, clinical impact and ROI), demonstrating a strategic command of the clients' experience and linking results to the clients' key business objectives
• Partner with the marketing team to deliver and execute a robust engagement strategy
• Support business results to ensure customer renewals and accelerate expansions

What you'll need:

• At least 5 years of experience in a client success, customer success or account management function
• At least 1 year of experience using Salesforce
• Corporate experience working at a navigator, digital health point solution, carrier/TPA, consulting firm, population health management firm, or related
• Demonstrated ability to work cross-functionally in a fast-growing company where change is the norm
• Growth mindset focused on retaining clients and creating opportunities to expand beyond current services
• Strong communication skills to articulate a compelling value proposition, deliver insights, and manage difficult conversations
• Ability to analyze and interpret data to derive insights that support value delivery and value creation for clients

Nice-to-haves:

• Healthcare and/or corporate benefits experience
• Familiarity using a MacBook, Google suite, Slack and Zoom

Benefits and Compensation:

• Equity Stake
• 401(k) + Employer Matching program
• Remote-first with the option to work from one of our centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized Medical, Dental, and Vision insurance plan options
• Generous 4+ weeks of paid time off
• Annual professional development stipend

Parsley Health is committed to providing an equitable, fair and transparent compensation program for all employees.

The starting salary for this role is between $102,000 / $120,000 / $150,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members.

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. We look forward to connecting!

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