Job description

Come work at a fast growing start-up with a fun culture!! We believe in the guiding principles below and will help you develop as an individual and in your career. As a Client Success Representative at Savi, you will help ensure that our clients have a great experience with the Savi software. CSR’s are responsible for training, onboarding, and ensuring continued success for Savi clients. Good at Mario Kart is a bonus as we continually have competitions in the office that get very competitive.

Team Culture:

* We are Family: The strength of family, like the strength of an army, is in its loyalty to each other.

* It’s the Experience: We are committed to making our customers and family feel like a million bucks.

* Have Fun: Life is too short to be someplace lame.

* Respect: Treat others and yourself with respect always. This defines you, you define us!

* Honesty and Integrity. There is no other way.

* Your Opinion Matters: Have an opinion. Have hard conversations. Have the courage to stand up and make a difference.

* Lifestyle Driven/Results Driven: Life comes at you fast, take moments to look around.

* Kaizen: Don’t let good be the enemy of your great.

Roles & Responsibilities

*Conduct regular health checks on existing accounts- POS integration health, camera mappings, camera timing, accurate audits and events- create service tickets with support and engineering and see them through to resolution.

*Address customer product related issues and requests ie. cameras down, no audio, user management, pull video etc.

*Monitor incoming API Tokens and enter into CRM/ Admin for the corresponding account/ location (Par Brink, Toast)

*Map register cameras and ensure transactional data is flowing.

*Monitor the onboarding funnel in the CRM and update records.

*Review customer transaction data and provide helpful insights to the customer to show value and prove ROI

*Become proficient in the Savi administrative portal and complete various tasks within it.

*Become familiar with the Savi software and provide support to Savi customers.

Job Requirements:

• Strong organizational, managerial, and personal skills to successfully communicate internally and with customers.

• Maintain accurate client communication.

• Great verbal and written skills.

• Proven track record of consistently exceeding corporate objectives and quotas.

• Self-driven, motivated and results oriented.

• Previous client success experience

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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