Job description

Position: Client Support Specialist (Call Center)

Location: Wichita, KS

Position Summary

Client Support Specialists are members of a team that provide concierge-level 24/7 telephone coverage and scheduling support for multiple homecare agencies throughout the US and Canada. When handling calls and transactions for specific agencies, Agents perform as if they are local representatives of those agencies.

To be a perfect fit, you will have excellent communication skills and will take pride in providing exceptional customer service with every phone call you take. We need associates who understand that reliability is the key to success in our organization.

• Responsible for answering a variety of inbound calls
• Provide best-in-class customer service to our clients through phone and email correspondence
• Maintain detailed and accurate records for our clients and our organization
• Demonstrates empathy, concern and care to customers
• Accept coaching and direction from team leaders to ensure continued improvement within your role
• Demonstrates commitment through reliable and punctual attendance
• Always maintain a professional, respectful, and polite demeanor with clients and coworkers
• Other duties as assigned by leadership

Minimum Qualifications

• Strong customer service focus
• Previous experience with phone customer service handling large call volumes preferred
• Strong computer skills and the ability to learn company software
• Proficient in Microsoft applications (Word/Outlook)
• Excellent verbal and written communication skills
• Able to effectively and politely communicate positively and professionally with clients and coworkers

Job Type: Full-time

Pay: From $16.00 per hour

Work Location: One location

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