Job description
Scope Of Work
- Provide Tier one (1) software and hardware support
- Use documented procedures and checklists to assist end users with technical issues
- Use a ticket tracking system to log end user information and description of the issue
- Escalate problems to Tier two (2) technical support;
- Communicate with the end users regarding the status of the issue resolution.
- EDUCATION REQUIREMENT
- Bachelor's Degree, from an accredited college/university, in Computer Science, Information Systems, other related field, or four (4) years of equivalent work experience.
- PREFERRED QUALIFICATION
- The Department prefers that the Candidate has the following experience, skills, and/or knowledge for this position:
- Experience supporting computers in a criminal justice environment;
- Experience working in a call center environment; and
- Experience in Active Directory user administration.
Job Type: Full-time
Salary: $32.00 - $35.00 per hour
Schedule:
- 8 hour shift
COVID-19 considerations:
Work Will be onsite...
Work Location: Multiple Locations
Speak with the employer
+91 7322037183
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