Job description

Job description

Float Health is a marketplace connecting nurses with home medication visits. We are a startup that is agile, customer-centric, fast-paced and our goal is to make healthcare safer, easier, and more efficient by moving visits out of the hospital and into the home.

We are expanding our Operations team and are looking for an MA, LVN, or RN who...

...has an insane eye for detail (review incoming orders, identify issues, chart reviews)

...finds customer service second nature (we love our nurses, pharmacies, and patients)

...is a comprehensive thinker (tackles problems from all angles)

...gets a thrill out of juggling a variety of tasks but prioritizes to execute

…is proactive in executing tasks and identifying concerns; jumps in and takes charge when they see a need

...loves collaborating with a team as much as working independently

…is always willing to lend a hand and take on small projects in order to boost team productivity

…enjoys working in a dynamic environment and can quickly adapt when changes are implemented

We are looking for the perfect team member to join our team ASAP! This role requires availability Thursday through Monday, with midday/evening coverage on Thursday and Friday.

Responsibilities

• Facilitate patient scheduling including new patient referrals and dedicated recurring patients
• Communicate directly with pharmacies and Float nurses via email, phone calls, and text
• Communicate with patients to confirm visits, supplies, and scheduling
• Review and decipher patient demographics, physician’s orders, and charting
• Manage last minute challenges such as reschedules, missing supplies, nurse sick calls, etc.
• Juggle multiple moving parts at once, while prioritizing and delegating as necessary
• Be a direct liaison for Float nurses while they are on assignments
• Develop and maintain effective working relationships with pharmacies
• Work alongside a dedicated tech team; create and influence process development for clinical operations

Qualifications

• Medial Assistant, Licensed Vocational Nurse, or Registered Nurse
• Excellent critical thinking and problem-solving abilities
• Effective and open communication skills
• Resourcefulness and strong organizational and analytical skills
• Excellent time management skills
• Ability to work effectively with teams and independently in remote environment
• Strong leadership and training skills
• Preferred experience with process development
• Skilled in abstracting/interpreting medical information from patient records
• Ability to communicate medical diagnoses and courses of treatment to professional and non-professional personnel
• Computer proficiency using Google Suite and Slack
• Ability and willingness to learn Float Health app, OpenPhone, Help Scout, Notion, SRFax

Job Type: Contract

Pay: $40.00 - $50.00 per hour

Schedule:

• Evening shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 4 years (Required)
• Medical scheduling: 1 year (Required)

License/Certification:

• RN License (Required)

Work Location: Remote

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