Job description
BENEFITS:
SUMMARY OF RESPONSIBILITIES:
The Clinical Support Specialist is responsible for providing front desk/reception office support as an integral part of a busy outpatient program. This position requires attention to detail in scheduling appointments for multiple clinicians, triaging telephone calls, checking clients in and out, managing co-payments and assuring accurate end of day reconciliation of cash.
MINIMUM QUALIFICATIONS: This position requires a High School diploma or GED. Front desk experience in a behavioral health or medical setting is preferred. The successful candidate will have:
ESSENTIAL DUTIES/RESPONSIBILITES:
FIRST STEP COMPETENCIES:
Demonstrates Dependability:
First Step of Sarasota, Inc. (FSOS) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. We are dedicated to ensuring a safe and secure environment for our staff and clients. To assist in achieving that goal, we conduct background investigations for all prospective employees. FSOS also conducts pre-employment drug screening (to include medical marijuana) as a Drug Free Workplace pursuant to the Drug Free Workplace Program under Florida's Workers' Compensation Law.
- 21 days paid time off (PTO) per year
- 3 mental health days per year
- 12 paid holidays per year
- health, dental, vision, life insurance
- 403(b) retirement plan
- student loan forgiveness plan eligibility
- growth opportunities
SUMMARY OF RESPONSIBILITIES:
The Clinical Support Specialist is responsible for providing front desk/reception office support as an integral part of a busy outpatient program. This position requires attention to detail in scheduling appointments for multiple clinicians, triaging telephone calls, checking clients in and out, managing co-payments and assuring accurate end of day reconciliation of cash.
MINIMUM QUALIFICATIONS: This position requires a High School diploma or GED. Front desk experience in a behavioral health or medical setting is preferred. The successful candidate will have:
- Experience verifying and entering eligibility insurances eligibility
- Experience collecting, managing, and reconciling client fees
- Ability to answer multi line phone system
- Ability to work independently and take responsibility for position duties
- Proficient ability to use software programs such as Word and Excel
- Knowledge of Credible or other electronic health record is a plus
ESSENTIAL DUTIES/RESPONSIBILITES:
- Assures completion of client Intake Packet
- Routinely and effectively obtain information and update client records as needed
- Accurately manages and reconciles client co-pays (including cash and credit cards) according to agency procedures
- Answers incoming calls in a professional and courteous manner; transferring calls as appropriate
- Engage in person and by phone in a professional, courteous manner
- Assist clients with requests
- Relay messages accurately and timely
- Schedule client appointments; complete reminder phone calls
- Verify client insurance eligibility and update in the Avatar system as required
- Collects, manages, and reconciles client fees as needed
- Computer Literacy
- Completes all training requirements in a timely manner
- Completes all other duties and special projects as assigned
FIRST STEP COMPETENCIES:
Demonstrates Dependability:
- Arrives to work on time according to FSOS policy
- Uses leave time according to FSOS policy
- Completes documentation/paperwork and projects within deadlines
- Assumes additional responsibilities and a willingness to assist colleagues
- Works different shifts when necessary
- Recommends program changes and improvements
- Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals
- Attends and participates in required staff meetings and agency-wide committees
- Receptive to direction and feedback from supervisor
- Conducts self in professional manner with colleagues, peers, and clients
- Recognizes the rights of clients; and will protect client’s privacy at all times by following FSOS State, and Federal mandated privacy procedures and regulations
- Adheres to FSOS Code of Ethics at all times
- Complies with all agency policies and procedures, laws, and regulations under which First Step operates
First Step of Sarasota, Inc. (FSOS) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. We are dedicated to ensuring a safe and secure environment for our staff and clients. To assist in achieving that goal, we conduct background investigations for all prospective employees. FSOS also conducts pre-employment drug screening (to include medical marijuana) as a Drug Free Workplace pursuant to the Drug Free Workplace Program under Florida's Workers' Compensation Law.
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.