Position Overview

This position is responsible for assisting the area director with managing all functions of a college bookstore including budgets and financial goals, service levels, policy administration, employment, supervision, and development of sales and inventory records and related matters. Coordinates sales promotions, book signings, and directs team members in preparing merchandise displays, store layout, and advertising copy. Oversees and approves the ordering of books and merchandise. Ensures compliance with company policies and procedures related to Store security, the staff, and merchandise. Interfaces with students, faculty, staff, and school administrators ensuring good campus relations, and resolves complaints and escalated issues in a timely and satisfactory manner. Consistently demonstrates Follett Values.

Responsibilities

• Manages and supervises store personnel. Recruits, interviews, hires, and trains quality team members. When necessary, handles disciplinary issues, writes corrective action plans, and terminations.
• Prepares and implements detailed plans for each department for team member schedules and hours, budgets, floor plans, and seasonal coverage. Reviews work schedule and ensure adequate store coverage.
• Provides input on budget estimates for the year. Analyzes store financials to determine store and department performance and develops strategies to improve sales. Makes determination of markdowns and write-offs in partnership with the Area Director. Ensures back-office functions are performed in an accurate and timely manner. Summarizes data into management reports. Monitors cash procedures, payables, and receivables.
• Interfaces with customers, faculty, staff, administrators, vendors, and Home Office staff to exchange information. Answers routine inquiries and handles escalated complaints. May occasionally entertain campus contact or other influential campus personnel.
• Ensures the safety of company funds, assets, personnel, customers, property, and adherence to policies governing the acceptance of credit cards and checks.
• Develops saleable inventory plans with the Area Director to maintain proper levels to meet customer demand. Plans for special sales and promotions. Schedules regular appointments to meet with school representatives or other personnel to ensure sales optimization for campus activity. Manages the visual presentation of the store to create an exciting shopping environment for customers.
• Composes emails, letters memos, reports, and team member performance appraisals. May issue store directives regarding store hours, store security, and policies and procedures. Prepares invoices, chargebacks, stores stock shipments, buyback, and requisitions.
• May work on renovation projects, store reorganizations, new store openings, and store closings. May respond to managerial or Home Office requests for special reports, information, or help on special projects.
• Performs open and closing responsibilities for the store.
• Performs other duties as assigned.