Job description
Collection Specialist
Are you an upbeat, positive, self-motivated person who is able to juggle many tasks with ease? Do you have the ability to problem solve quickly, demonstrate empathy as well as firmness? Do you thrive in an environment where every day is not the same? Culligan Water Collection Specialists serve our local customers to resolve past due accounts at the same time deliver the outstanding customer service our customers have come to expect from Culligan. We're looking for a strong team player because our Collection Specialists works closely with other departments.
Culligan of Brooklyn Park, MN is a successful dealership within the Packard Culligan franchise group. Headquartered in Minnetonka, MN, Packard Culligan has been family-owned and operated for nearly 80 years. Culligan is the industry leader in commercial and residential water treatment and filtration systems, providing the best drinking water solutions to local customers.
Responsibilities
- Contact customers 91+ days past due via phone, mail, and email correspondence to bring delinquent accounts current
- Answer questions regarding balances owing or billing disputes, negotiating to secure payments, and setting up payment arrangements
- Follow Culligan's collection guidelines and timelines for contacting, sending initial letters, equipment removal letters and final demand letters
- Detail all customer interactions in Culligan's database
- Responsible for closing accounts, writing account balances off to a 3rd party collection agency
Qulifications
- High school diploma or equivalent;
- Strong skills in various PC-based software packages such as Word, Excel, Access, Outlook, etc.
- Ability to effectively prioritize work and meet deadlines; highly-organized and capable of handling a number of important tasks simultaneously.
- Excellent written and verbal communication skills
- Two + years of collections experience, including conciliation court filing and bankruptcy claim filing.
What can Culligan offer you?
- Career advancement through training and development
- Competitive base pay, plus commission and quarterly/annual employee incentives
We offer Employees unbelievable benefits!
- Zero deductible medical plans
- Dental and vision
- Wellness Program with incentives
- 401K with employer match
- Tuition reimbursement and scholarship opportunities
- Paid time off and paid holidays
- Career advancement through training and development
- Work -life balance: Monday-Friday 8AM-4:30PM
Fine Print: to be a Collection Specialist at our dealership you will be subject to a pre-employment background check, drug screening, and skills assessment upon offer of employment. In addition, a high school diploma or equivalent is required.
Check out all of our awesome career opportunities at
Culliganwater.com/careers
The Packard Culligan group of dealerships is a family-owned company with values based on relationships, listening, unity, and leading locally to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.
Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.
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