Job description
Preserves Credit Union assets by controlling delinquent accounts, collecting delinquent loan payments, counseling with members, and/or recovering collateral.
Contacts delinquent accounts by phone and mail. Advises and counsels members of necessary actions and strategies for debt repayment. Takes appropriate action to bring account to a current status. As necessary, helps members create custom payment plans to repay the Credit Union.
Analyzes financial situation of delinquent borrowers. Makes recommendations to repossess collateral when arrangements to bring the loan current are unsuccessful.
Sets up and maintains accurate files and reports on all collection’s activity.
Testifies at legal proceedings as required.
Stays current on collection process knowledge and trends in loan underwriting that contribute to delinquent/charged-off loans.
Performs other job-related duties as assigned.
Job Type: Full-time
Pay: $13.00 - $14.25 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
- Office
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Spring Hill, TN 37174: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
- Phone etiquette: 1 year (Required)
- Collections: 1 year (Required)
Work Location: One location
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