The Collections Supervisor's primary goal is to maximize the collection of past due accounts with direct efforts and to assist in the continued improvement of the company’s collection efforts by analyzing and updating existing strategies and practices. The Collections Supervisor also monitors the daily workflow, quality and productivity of staff and ensures staff meets reasonable work expectations.

Essential Functions:

• Lead a team overseeing collections activities on a measured portfolio of sometimes large, complex accounts.
• Meet/exceed all position specific key performance indicators/metrics (KPI’s)
• Act as a first escalation point for questions from the Collections Team.
• Develop cross-functional relationships with Sales leaders allowing for collaboration towards collections goals using AR meetings as a vehicle for communication.
• Create reports used to analyze and actively manage quantitative and qualitative performance metrics.
• Handle and resolve escalated customer issues.
• Evaluate operational processes, escalation procedures, departmental systems, and identifies opportunities for improvements.
• Ensure regular and reliable attendance of the Collections Team and provide coaching as needed.

Qualifications:

• 2+ demonstrated supervisory experience in a collection’s role.
• Proven ability to reduce delinquency and manage AR.

• Ability to solve complex collections issues and questions.
• Must have a “customer-centric” attitude with an eagerness to provide world-class customer service
• Ability to communicate clearly and professionally, both verbally and in written correspondence
• Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)
• Must be extremely organized, detail oriented, resourceful and thorough in a fast-paced environment
• Ability to work in a team and across different departments.
• Knowledge of Microsoft Office (Outlook, Excel, Word)
• Bachelor’s degree desired

Quench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age,
disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.