Job description

COLLECTIONS TEAM LEAD - BILINGUAL**CONTACT CENTER**

Credit Systems International, Inc. is seeking a full-time, goal-oriented, highly energetic, and innovative COLLECTIONS TEAM LEAD - BILINGUAL to join our growing team in Fort Worth, TX.

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***COLLECTIONS TEAM LEAD - BILINGUAL- IN OFFICE – ONSITE – NO REMOTE****
This full-time, local, onsite position requires employees to report to work at our physical contact center.

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**NO WEEKENDS!** **NO SECOND SHIFT!** **MONDAY - FRIDAY!***
GROWING, PROFESSIONAL, and FRIENDLY, team!
GENEROUS BENEFITS PACKAGE! GENEROUS COMPENSATION PACKAGE!

Do you want to be part of a WINNING team, a SUCCESSFUL team, a VALUED team, or a GROWING team?
Please submit your resume today for our COLLECTIONS TEAM LEAD – BILINGUAL for immediate review!

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COLLECTIONS TEAM LEAD – BILINGUAL JOB SUMMARY: _*
This role would assist in responding to Collections Specialist questions and/or issues, covering for Supervisor absences, adding to the rotation for Supervisor and escalated calls, and continuing to execute the duties of Bilingual Collections Specialist (duties listed below).

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COLLECTIONS TEAM LEAD – BILINGUAL Responsibilities_*

• Work closely with the Operations Support Supervisor and Executive Director of Operations and ensure assigned tasks are handled in a timely manner
• Respond to Collections Specialist regarding questions, and on-the-spot training, additional negotiation techniques, coding, provide motivation and encouragement to agents
• Proactively maintain regular engagement with the team to help ensure policy compliance
• Manage, inspire, and motivate a team to ensure operational excellence, high employee engagement, and service improvement are achieved
• Help meet business objectives, ensuring consistent achievement of all financial and operational KPIs
• Other duties as assigned but Operations Support Supervisor or Executive Director of Operations

Collection Specialist Responsibilities

• Maintains compliance with FDCPA, FCRA, HIPAA, TCPA, and UDAAP guidelines through knowledge of laws, rules, regulations, and CSII policies and procedures.
• Negotiates payment terms and methods when the right party is reached.
• Accurately reflects and updates the content of consumer contact in notes on accounts.
• Meets goals for performance bonuses
• Performs other duties as assigned

Supervisory Responsibilities: Assist Collection Supervisors

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Serious Candidates will possess the minimum qualifications: _*

• High School Diploma or equivalent
• Must type 35+ wpm
• 10-key by touch
• Proficiency in MS Office
• Management/Supervisory Experience a plus
• 3+ years of prior collections or customer service experience preferred
• Able to define problems, organize and collect data, establish facts, and draw valid conclusions
• Engage in and contribute to a positive team environment
• Excellent interpersonal, written, and oral communication skills
• Professional Attitude and Appearance
• Must enjoy working as a team and have the ability to work independently
• Ability to multi-task while maintaining focus and ability to prioritize work
• Ability to meet departmental production and quality expectations consistently
• Bilingual (Spanish and English)

As a Team Member, you will be offered the following:

• Positive work environment
• Business casual attire
• Work/Life Balance
• Base hourly rate plus uncapped bonus on fees collected
• Monthly Time and Attendance Bonus
• Flextime/Vacation/Holiday Pay
• Benefits package including Medical, Dental, Vision & Life Insurance, FSA/DCA
• 401(k)
• Wellness Program
• Company-sponsored Discount Programs

Credit Systems International, Inc. provides Equal Employment Opportunity (EEOC) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

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