Job description

Job Overview:

Commercial Kitchen Parts & Service has been serving the industry’s top food equipment manufacturers for more than 60 years and has reached more than 4,000 food service businesses in Texas! As our partnerships continue to grow, so do our opportunities. As a result, we are looking to add a Dispatcher to our team! Located in our Austin Branch, the Dispatcher will be responsible for preforming all key dispatch functions to include routing and scheduling Service Technicians as well as communicating service requests.

Essential Duties and Responsibilities:

• Prioritize and schedule calls according to importance and urgency
• Maintain contact with service technicians throughout the day
• Input new service calls given to the service technicians onsite
• Assists customers with any questions regarding their service requests
• Promptly and effectively communicate with other departments, technicians, and management
• Monitor the status of parts on order for open jobs
• Serve as backup for other dispatchers
• Any other duties as assigned

Qualifications:

• Professional communication and customer service skills
• Ability to handle high volume calls using multiple phone devices
• Work successfully in a team-based environment and achieve common goals
• Establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public
• Possesses the sense of urgency
• Proficient in MS Office and other computer applications
• Excellent attendance record
• Must have strong verbal and written communications skills
• Must be efficient and organized to handle multiple task assigned at the same time
• Must be able to work overtime, holidays, nights and weekends when needed

Education and/or Experience:

• High School or GED Equivalent
• Minimum 3-5 years of dispatching experience
• Knowledge of food service industry a plus

Benefits:

• Company sponsored training
• 401(k)/401(k) matching
• Dental/Vision/Health Insurance
• Life/Disability insurance
• Employee assistance program
• Paid time off/Vacation/Sick leave
• Referral program

Values and Culture:

As an investment to the culture, our President is active in keeping a large, growing company cohesive. Working with employees and the community, Commercial Kitchen is dedicated to its commitment to Be ethical, Be Excellent, Be Committed, and Celebrate the Journey!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

COVID-19 considerations:
The company cares about the safety of our employees and customers. We have protocols in place as well as offer PPE to our employees and customers for their protection.

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location

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