Job description
The Communication Center Specialist will be responsible for answering and routing all incoming queue calls.
We are looking for talented individuals to assist us in providing a 5-star customer experience for our patients on behalf of Kwon Pediatric Dentistry. The Specialist’s primary responsibility will be scheduling patients for dental appointments. Specialists must have a friendly demeanor, the ability to quickly make a personal connection with callers, possess strong conflict resolution skills and properly organize inquiries and requests to ensure they are addressed in a timely manner.
Why work at Kwon Pediatric Dentistry?
- This is a position where you can make a difference by helping children achieve a lifetime of great oral health.
- We foster a family atmosphere where co-workers are very close and take care of each other.
- Monday through Friday work schedule.
- Competitive benefits package that includes: group health coverage, disability insurance, 401K retirement opportunities, paid leave, and attractive dental and orthodontic treatment discounts.
- Competitive pay
Job Requirements
- Provide a high level of customer service to all callers,
- Care for and be an advocate for our patients,
- Address caller’s needs in an efficient and timely manner.
- Assist in various administrative functions as needed.
- Follow company and department procedures and guidelines.
Minimum Qualifications and Skills
- High school graduate (or GED)
- Experience working in a busy environment
- Excellent written and verbal communication skills
- Independent thinker
- Proficient in spelling and typing
- Ability to be a team player
- Must be reliable
Bonus Points for the following skills:
- Bilingual (Spanish) – The ability to read, write and speak fluently in Spanish and English.
- Basic knowledge of dental terminology
- Previous dental experience
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Dacula, GA 30019: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Dental: 1 year (Preferred)
- Medical scheduling: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: One location
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