Job description

Purpose of Job

This position supports the New Homes Division at Berkshire Hathaway HomeServices Beach Properties of Florida by assisting the Sales Team, overseeing sales operations, and managing guest relations in a residential master-planned Community.

Job Duties and Responsibilities (Essential Job Functions)

1. Maintain a professional demeanor while greeting, engaging, and registering guests upon their arrival. (60%)

· Be the first impression and greet all guests visiting the Sales Discovery Center.

· Review CRM (Salesforce) to ensure the guest is registered properly.

· Act as a liaison in transitioning guests to a Community Sales Agent.

· Record notes and all pertinent information in the community CRM (Salesforce).

2. Manage all telephone calls and other guest(s) visiting for information or assistance.

· Must have the ability to multi-task, manage guests, and problem solve while maintaining a professional composure.

3. Ensure the Sales Discovery Center and all Model Homes are well maintained and operating smoothly. (20%)

· Maintain sales brochures and collateral (order, print, assemble sales packets)

· Light cleaning as needed (sweep, empty trash, declutter).

· Unlock Model Homes, prepare them to be show ready (lights on, report any issues) and prepare the sales golf carts for use.

· Similar duties for closing required (lock model homes, lights off, etc).

4. Perform administrative duties for the Sales Coordinator and Sales Team. (20%)

· Excel spreadsheets, copy, file, order supplies, take photos, etc.

· Prepare daily traffic report for Sales Management.

· Perform additional duties as requested or assigned.

Performance Expectations

· Meet all performance and behavior expectations outlined in training and communicated by management.

· Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.

· Establish and maintain positive and productive work relationships with all staff, customers and business partners.

· Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.

· Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

· High school diploma or equivalent work experience. Post secondary coursework preferred.

Experience:

· Two years customer service and administrative experience preferably in real estate or community sales office.

Knowledge and Skills:

· Strong computer skills in Microsoft Office products (Excel is critical).

· Must have the ability to learn the CRM (Salesforce) and become a super user.

· Typing speed of 45 wpm minimum (data entry required)

· Ability to work independently and prioritize multiple tasks and projects concurrently.

· Effective oral and written communication skills and an excellent customer service focus.

· Effective analytical and problem-solving skills.

· Excellent organizational skills with a focus on detail; high degree of accuracy.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Not at this time.

Ability to commute/relocate:

• Inlet Beach, FL 32461: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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