JOB SUMMARY

The Community Health Resource Coordinator I role assists patients in applying for and receiving public benefits including: Medical Assistance, CHIP, Marketplace and other support services specific to food, housing, and emergency assistance. The Community Health Resource Coordinator I is responsible for in-reach, outreach and education activities to promote awareness about coverage options under Medicaid, CHIP and the Marketplace (federal and state).

SPECIFIC JOB DUTIES

• Support and promote social assistance for existing and new patients. Social assistance includes but is not limited to:

• Health insurance for adults and children
• Medical Services
• Housing assistance
• Mental health referrals
• WIC and food supplementation
• Job placement
• Legal services
• Domestic violence assistance
• Translation and interpretation of documents
• Application support for affordable housing and utility assistance
• Application support for other public benefits including SSI, disability, etc.
• Services for seniors and vulnerable adults

• Enroll adults, children and families in health insurance – both public and private.
• Conduct outreach and enrollment activities to promote health insurance for children, adults and families.
• Provide services in the language that is most comfortable for the patient/consumer.
• Serve as an advocate between the patient and other community providers who offer services.
• Learn and share best practices for providing services, resources, coverage for patients/consumers. Share this information with other Community Health Resource Coordinators and organization-wide.
• Represent Union Community Care in coalition meetings, community meetings or in public venues.
• Serve as social assistance case manager meeting with families on a frequent basis to help eliminate barriers and strategize next steps for achieving their goals.
• Document referrals, social services and patient communication in the Electronic Health Record.
• 10. Process referrals and documents on behalf of patients to ensure they receive the care and services required in a timely manner.
• 11. Serve as an active member of Union Community Care medical and dental teams to coordinate social assistance/social services referrals and close the loop with care teams to ensure integrated care with the patient at the center.
• Other duties as assigned.

POSITION REQUIREMENTS

• Education Required: High school diploma or equivalent.
• Medical Assistant or Community Health Worker certification, preferred.
• Certified Application Counselor, required
• Skills Needed: Must demonstrate an ability to communicate effectively in person and in writing and work collaboratively with community organization representatives, health center staff, and Clinicians.
• Ability to effectively document and schedule in the Electronic Health Record.
• Must be able to accept tasks and assignments directly from Clinicians and execute with a high degree of reliability and quality.
• Ability to work occasional evenings or weekends, as required
• Ability to engage effectively at outreach events in the community.
• Ability to speak Spanish or other language other than English, preferred.

ESSENTIAL FUNCTIONS

In order to fulfill the requirements of this position, duties 1-12 are considered essential functions of the job.

ORGANIZATIONAL INVOLVEMENT

This position is required to participate in mandatory all staff meetings, team meetings and trainings.