Job description

At the beautiful, award-winning Embassy Suites Brier Creek, we are looking for an enthusiastic Complimentary Breakfast Host/ Hostess to provide an excellent guest dining experience. MUST BE A MORNING PERSON

Responsibilities

The Breakfast Concierge’s primary responsibility is to greet all guests as they enter the restaurant during the breakfast hours of operation according to Hilton brand and hotel standards. This concierge will assist servers with maintaining the dining room to create a pleasing and welcoming environment for guests in accordance with Health Department standards and hotel standards, with the constant goal of exceeding client & guest expectations. It is also the concierge’s responsibility to possess good communication skills, be responsive to guest / client needs, maintain uniform and behavior standards, and to keep work areas (both guest areas and service areas) in organized, clean, neat, visually appealing condition. Concierge may occasionally be asked to re-set the area for subsequent events, working in a safe manner; they may be asked to assist in other areas of hotel operations, food & beverage or other.

Breakfast concierge must understand that they are a part of a larger food & beverage department and their work is a reflection of not only the department but the entire hotel team, Embassy Suites and Hilton Worldwide brands in general. Present a professional and properly uniformed appearance. Meet department guidelines for attendance and punctuality. Demonstrate personal integrity.

ESSENTIAL JOB FUNCTIONS

• Complete all food service training within 14 days of hire; other essential training and certification within 30 days of hire.
• Know and understand Embassy Suites breakfast set-up and service standards.
• Working in one of the most guest intensive areas of Embassy Suites, act as an ambassador for the hotel – be welcoming, helpful, friendly, professional and engage the guest in a gracious manner.
• Demonstrates attentiveness and responsiveness to guests needs and insures follow-through and completion.
• Demonstrates superior hospitality skills and excellent guest and team member relations at all times, with all departments.
• Understands safe handling of food, beverage, heat sources and other service equipment.
• Completes all assigned pre- and post-service tasks, such as retrieving food service trays and related items from guestroom hallways
• Ensures safe and correct storage of equipment.
• Maintain beverage stations.
• Maintain food buffet areas – well stocked, clean, neat and wiped down of any spills or debris
• Is able to meet flexible scheduled days and hours as required to serve hotel guests. Demonstrates punctuality, excellent attendance and proper uniform standards.
• Assist in other hotel work areas as instructed by supervisor.
• Report any maintenance needs to ensure that our facilities, furnishings and equipment are maintained in a “like new” condition.
• Participate in training and meetings to: enhance skills and knowledge to become a more productive and effective team member; perform assigned tasks in other areas within the Food & Beverage department, such as suite service, banquet service (all meal and service types).
• Certain uniform components are issued by the hotel, others to be provided by the employee; hotel issued items should be worn only during hotel shifts. The uniform should be maintained in “like new” condition by the employee, following proper laundering and care instructions. This is a critical component of portraying the professionalism that is required of all hotel positions. For safety purposes, non-slip shoes are required.

ADDITIONAL RESPONSIBILITIES

Our hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail – all team members are evaluated against this standard.

A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work.

To apply directly on our website, please go to: https://embassysuitesbc.easyapply.co/ (Copy and paste on browser).

EOE

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Life insurance

Schedule:

• Day shift
• Holidays
• Weekend availability

Shift:

• Morning shift

Weekly day range:

• Weekend availability

COVID-19 considerations:
We follow CDC safety recommendations.

Experience:

• Restaurant or Hotel: 1 year (Preferred)

Work Location: One location

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