Job description

Company Overview

Heritage Concrete one of Delaware’s leading ready mix concrete companies is looking to fill an immediate opening for a Concrete Logistics Coordinator for our Wilmington Delaware Corporate location.

What Heritage Concrete Offers You

• Full time stable employment
• Competitive weekly pay & Yearly cost of living increases
• Quarterly Bonus plan
• Vacation/paid time off
• 6 paid holidays and 1 floating Holiday
• Willing to train
• Opportunity for growth and development
• Medical, Dental, and Vision insurance
• 401K with 4 % company match
• Employee Assistance Program
• Short-term and long-term disability
• Company paid Life Insurance

Summary

Responsible for working with contractors/customers to record and schedule concrete deliveries throughout Delaware, PA and Maryland. The role requires exceptional communication and the ability to work in a fast-paced work environment. This role acts as the primary liaison between drivers, plant managers, sales, quality control, and management. A background working in construction or transportation is preferred, but we are willing to train the right candidate. Come join a family-owned company that prides itself on creating a cohesive, team environment, while providing the best customer service possible.

Essential Functions

• Answer multi-line phone system and interact with customers to provide information about our products and services.
• Proficiency entering customer order information while actively talking to contractors/customers on the phone. Accuracy while handling detailed order instructions, while maintaining a high level of customer service in frequent high-pressure situations.
• Ability to transition between calls efficiently and professionally.
• Accuracy, attention to detail plus the ability to multi-task, must have the ability to work in a fast-paced environment.
• Complete all paperwork in its entirety and forward as applicable.
• Provides accurate directions to jobsites to drivers over radio, or through the GPS software.
• Advise Dispatch Manager of customer and employee concerns and complaints.
• Must exercise discretion, this position requires the handling of confidential information?
• Always represent the company in a professional and courteous manner.
• Other duties and tasks as assigned.

Experience:

• 2 years customer service experience preferred, with similar responsibilities.
• Construction or transportation background is desired.

Restrictions:

• Must be able to work flexible schedule with hours between 7:00 am and 5:00 pm – depending on delivery schedules and demand for concrete. Additional later or earlier hours as needed. Must be able to work one Saturday per month (half day)
• Must be able to quickly adapt to changes and be capable of making decisions while under pressure.
• Must pass pre-employment background check and drug screen

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 1 year (Required)

Work Location: One location

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.