Job description

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman is currently hiring a Contact Center Administrator in their Client Relations department. This position offers a great opportunity to start your career with Holman.

Schedule: M-F in-office 3 days a week/hybrid 2 days a week

Primary Responsibilities:

• Interacts heavily with clients (Drivers, Location Contacts) via phone and email
• Receives inquiries from customers and coordinates responses from other ARI departments, Dedicated Client Administrators and Account Executives
• Investigate and provide closed loop resolution to customer problems, logs all inquiries in FleetTrak
• Appropriately utilizes FleetTrak to drive resolution for customers and effectively manages FleetTrak Escalations
• Is responsible for driver satisfaction and creating Raving Fans by proactively providing information, asking key questions and confirming the driver’s understanding of the resolution
• Provide regular status updates to clients on open items
• Process fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parameters
• Assists with the processing of bulk mailings and with special projects

Knowledge and Skills

• All applicants welcome to apply
• Customer service experience or Bachelor’s degree preferred
• Ability to communicate effectively, both verbally and in writing, with all levels of employees and customers
• Must demonstrate advanced organizational skills with strong attention to detail
• Ability to multi-task efficiently and possess time management and follow-up skills
• Ability to work independently with customers
• Working knowledge of Microsoft Office (Word, Excel and Outlook)
• Must be willing to work flexible hours to fulfill client requirements

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $23.08 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Mount Laurel, NJ 08054

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