ADVANCE YOUR CAREER WHILE SAVING LIVES

Location: Oklahoma City, OK

Salary: Competitive salary based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year!

Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.

Days: Monday through Friday and occasional Saturdays

Hours: 8:00 a.m. to 6:00 p.m. (may vary)

Position:

The Operations Coordinator works with the operations team in performing key tasks to support recruitment productivity and donor communications through live calling, blast automated calling, texting, emailing, and direct mail.

Qualifications:

• High school diploma or equivalent
• Frontline experience in a communications centers a plus.
• Strong customer service and organizational skills.
• Effective technical and computer skills.
• Familiarity with database applications and interfacing.
• Mission driven work ethic
• Ability to work independently and as part of a team.

Primary Responsibilities:

• Coordinate scheduling of donor communications across all channels to ensure the success of mobile drives, fixed sites, promotions, and events throughout the OBI/ABI/TBI/CMBC system.
• Build and maintain donor contact lists for mobile drives, fixed sites, promotions, and events to ensure delivery of a comprehensive, integrated recruitment effort. Modalities include phone calls, broadcast voice messages, blast emails, text messages, direct mail, and others.
• Build and maintain fixed site schedules for all product types based on budgets, site goals, donor base, and available staff and equipment in coordination with fixed site management.
• Assist with customer service communications fulfillment and workflow.
• Perform data analyses as required by Contact Center leadership.
• Validate reporting to confirm the integrity of data.
• Assist in floor supervision.