Be part of a dynamic and supportive customer support team. Bring your high energy and ability to provide personalized customer service to our customers. As a Contact Center Specialist you will have the training, resources, and dedication of your supervisors and coworkers to be successful, feel engaged and continue to learn and grow in your career.

Benefits of a Contact Center Specialist- Lending:

• Competitive pay starting between $20 - $25
• Initial and on-going training to keep new and current skills sharp and to learn new skills related to advancement opportunities
• Fulfilling – makes you feel like you are really making a difference
• Genuine camaraderie on this team
• Flexible scheduling; opportunity for occasional work from home
• Comfortable work area and surroundings
• Your input and ideas will be requested and appreciated
• Position allows personal strengths to show and encourages growth in a supportive environment
• Individual strengths and personalities are appreciated and nurtured

To be successful as a Contact Center Specialist – Lending:

• Approximately 2 years’ experience in bank-related operational support in a customer service role
• Knowledge and experience working with consumer loans and loan documents (includes explanations of financing, payment processing and payoff procedures)
• Effective verbal and written communications skills
• Above average computer navigation skills along with confidence in using a variety of digital platforms
• Ability to embrace change and learn new ways to work
• Bilingual/Spanish a plus (earn more for bilingual ability)
• Availability to work flexible hours, including some Saturdays
• High school diploma or GED required

Your responsibilities as a Contact Center Specialist – Lending:

• Assist both internal and external customers through phone, email, and chat channels
• Work with business online banking system resets, Zelle questions, and support business deposit account questions
• Utilize effective problem solving skills to find solutions
• Exercise professionalism
• Apply critical thinking and best practices in order to identify and respond accurately to customer situations

North Shore Bank is regularly recognized as a top workplace and provides excellent benefits. Learn more about us at www.northshorebank.com/Careers. Equal Opportunity Employer. Member FDIC.