Job description

Tooth is, we can't do without you!

Preference for candidates near our LIBERTY offices.
Oklahoma City, OK, Irvine, CA, Las Vegas, NV, Tampa, FL, OR Uniondale, NY.

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Must have Medicare/Healthcare experience

The Client Success Manager (Contract Manager - Medicare) at LIBERTY leads our most valued clients in the Healthcare industry. The successful Client Success Manager (Contract Manager - Medicare) should drive communication and build long-term relationships to achieve client retention and satisfaction that produces positive business outcomes.

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Job Summary Details*

• Works jointly with other Client Success Managers & Account Executives to proactively develop and maintain positive business relationships with the corresponding accounts key decision makers.
• Resolves day-to-day account service issues directly or by coordinating with the internal stakeholders to a solution- quickly, efficiently, timely and accurately. Monitors accounts to identify potential problems and work with functional areas to avoid and/or resolve issues.
• Collaborates with Business Development team to identify and grow opportunities. Uses client feedback to improve customer experience.
• Develops an understanding of each client's business, market and priorities. Aligns internal activities with the clients business strategies and goals.
• Oversees the development of client reports and works with the Account Associates to coordinate report delivery with appropriate staff.
• Represents LIBERTY at health fairs and attends client functions as necessary.
• Perform other duties as assigned.

Education/Experience

• 4 Year Bachelor's Degree or equivalent experience is required.
• 2 - 5 years client management experience interacting with various roles and levels
• 2 - 5 years project management background, with Account Management-related experience
• Medicare/Healthcare experience is highly preferred

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Specific Skills/Knowledge*

• Excellent verbal and written communications skills. Skilled at presenting to both small and large groups.
• Strong ability to establish effective working relationships within the office and with clients, vendors and others outside the company.
• Extremely organized and motivated.
• Results driven Strong problem solving, critical thinking, research and analytical skills.
• Solid ability to exercise initiative and judgment as well as make decisions within the scope of authority.
• Dental industry knowledge a plus.
• Proficient in all Microsoft Office products.

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COMPENSATION: *
In the spirit of pay transparency, we are excited to share the base salary for this position is $58,760 - $99,305 exclusive of fringe benefits or potential bonuses. If you are hired at LIBERTY, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any, final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package.

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Sponsorship and Relocation Specifications:
LIBERTY Dental Plan is an Equal Opportunity Employer / VETS / Disabled.
No relocation assistance or sponsorship available at this time.

Job Type: Full-time

Pay: $58,760.00 - $99,305.00 per year

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