Job description

CDK Global is looking for a Contract Technical Support Analyst for end user support! This position is remote in the United States

This support center is open from 7AM EST to 10PM EST. You must be able to work any shift between that time

Job duties include:

• Performs IT support activities related to client interfacing and internal applications, systems and hardware support and may interface with client or internal users on related problem resolution providing up to Tier II support.
• Provides up to Tier 2 level troubleshooting of hardware/software on MS Windows based networked PCs.Performs hardware installs and configurations of PC and/or Unix systems.Manages numerous administrative tasks, including but not limited to: physical inventory, online monitoring and creating reports.
• Creates and maintains MS Windows domain accounts.Troubleshoots operating systems and network issues on desktop PCs and servers.
• Performs basic UNIX functions including but not limited to evening backup tape processes.Mentors and cross-trains IT or CDK personnel.Maintains web pages using HTML editor.Performs other related duties as assigned.

Pay rate: $25/hr-$30/hr

Qualifications

• 4-8 years of experience
• Experience with Windows and MAC
• Experience with Technical phone support

Job Type: Contract

Job Type: Contract

Pay: $26.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• This is a contract opportunity from hire date until 9/30/2023. Are you interested?
• Have you ever worked in a high call volume environment? If so what was your average calls per day?
• Are you available to work any 8 hour shift starting between 7AM EST and 10PM EST?
• How soon are you available to start?

Work Location: Remote

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