Job description

HOURS: 8am - 5pm (CST) M-F
REPORTS TO: The Kara Taylor
JOB GRADE: NE6

• This position requires that you work in the office in either Rockford, IL or Jacksonville, FL.

SUMMARY
Handle incoming calls about various owner-operator settlement issues and/or requests for funds. Resolve issues internally or forward them to the department best able to resolve them while promoting retention.

ESSENTIAL REQUIREMENTS

• Perform follow-up calls and provide consistent monitoring of open issues
• Assist owner-operators with initiation of customer services disputes
• Document all calls that require action either within contractor services and/or other departments
• Evaluate financial statistics for owner-operators and make suggestions of how to increase net settlements
• Review/research owner-operator red file issues
• Research contractor negative debt balances and assist in resolution
• Contact contractors to discuss and collect negative balances and unreturned pre-trip advances due to the company
• Provide approval/denial of advance requests up to $1,500
• Investigate trip paperwork issues and if possible, retrieve, label, and forward for processing
• Other duties as assigned

REQUIRED SKILLS

• Professional demeanor
• Strong oral and written communication skills
• Must be able to perform quality work with minimal supervision
• Excellent organizational skills
• Ability to work in a fast-paced, time-sensitive environment
• Data entry skills 88 kpm

PREFERRED SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Previous Landstar customer service experience
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to deal with problems involving several concrete variables in standardized situations

EDUCATION, CERTIFICATIONS, AND EXPERIENCE

• High school diploma or general education degree (GED) required
• One to three years in a call center required

PHYSICAL REQUIREMENTS – X is required to complete the job
Sitting for extended periods Lifting/Carrying up to 20 pounds
Standing for extended periods Lifting/Carrying more than 20 pounds
Extended periods viewing computer screen Repetitive motions
Walking Bending/Stooping
Reaching/Grasping Seeing (outside of computer usage)
Hearing Pushing/Pulling
Other Working conditions - office

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements of this job.

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

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