The Coordinator of Housing Operations is a 12 month, full-time, live-off, professional staff member in the Office of Residence Life & Housing who supports the Associate Director of Housing Operations in managing housing and roommate assignments for a student population of roughly 1,800 students in four residence halls. The Coordinator will work closely with students, parents and guardians to ensure their housing needs are met by co-managing phone, email, and face-to-face support for the office.

Principal Responsibilities:

• Provide support to Director, Associate and Assistant Director of Residence Life & Housing
• Assists the Associate Director to manage the StarRez housing system
• Assists the Associate Director to manage Workday Student (system of record) and the many connections between Workday and StarRez
• Assists with the management of the cbord system (student card access)
• Assist the Associate Director to manage the Morse Watchmen key management system
• Creates and manages room and meal plan change processes within StarRez
• Produce housing occupancy reports and maintain accurate housing rosters
• Process the billing and appeals process for all residence hall damages
• Support the Associate Director and Residence Directors with residence hall check-in and check-out procedures
• Serve as a primary operations contact for various offices on campus, including Student Accounts, Facilities, Payroll, Business, Bursar and Chartwells
• Coordinate necessary cleaning services at various times throughout the year
• Manage department social media accounts
• Coordinate all student/parent mailings

Position Complexities/Working Conditions

• Work extended hours during peak times of the academic year
• Extended vacations may be limited to Summer, Winter, and Spring Breaks
• Work evening and occasional weekends throughout the year

Qualifications

• Ability to build and sustain effective professional and courteous interpersonal relations with a diverse constituency of students, parents, faculty, staff
• Bachelor’s degree required
• Master’s degree in College Student Development, Higher Education, or a related field is a plus, but not required
• The ideal candidate is has experience working in residence or student life office and has some interest in the field of Higher Education
• The ideal candidate might consider taking advantage of Suffolk’s generous tuition remission benefits
• Ability to effectively manage sensitive and confidential student information
• Ability to exercise appropriate judgement, discretion, and initiative
• Excellent written and oral communication skills
• The ideal candidate has experience with, or interest in learning, SQL database management skills