Job description
Are you looking for a career instead of just a job? The trucking industry is booming and TransChicago Truck Group is looking for a Corporate Warranty Manager to join our growing team. All of our locations are Elite Support Certified dealerships because of our high standards and customer service excellence - a certification earned by only 8% of Freightliner full-service dealerships. We offer competitive salaries, benefits and an excellent work environment. Could TransChicago Truck Group be your next career move and do you have what it takes to come onboard? Check us out and apply today!
Title: Corporate Warranty Manager
Location: All
*This position is on-site (not remote) and will be based out of either our Elmhurst, IL, Shorewood, IL, or Gary, IN locations depending on the candidate's location*
Position Summary: The Corporate Warranty Manager oversees the warranty administration department, which perform administrative warranty duties for all TransChicago Truck Group locations. The position requires collaboration with service managers, general managers, parts managers, and CIC’s to develop and maintain best practices that will produce exceptional warranty recovery rates, timely processing of warranty repair orders and responsible management of warranty receivable schedules.
Essential Functions & Responsibilities:
- Responsible for training, managing and maintaining staff requirements for the warranty administration dept.
- Ensure that the warranty administration team meet monthly service department warranty WIP goals.
- Oversee warranty receivable schedules to ensure they remain clean of overaged liabilities.
- Perform periodic audits at company locations to be certain that all manufacturer requirements for warranty processing are met to prevent future chargebacks.
- Participate in all manufacturer’s best practices workshops and continuous training courses.
- Collaborate with service managers to develop job guidelines for technicians that utilize current tools in OWL such as Parts and Labor Lookup and Labor Time Guide.
- Develop and maintain a warranty appeals process.
- Work with manufacturer representatives to manage policy requests and satisfy manufacturer objectives.
- Oversee all CPWA’s in effect to ensure they are impactful to the customer experience and partnership with the customer and Transchicago Truck Group.
Required Knowledge, Skills & Abilities:
- Technical Understanding
- Attention to Detail
- Team Building
- Leadership
- Dependability
- Verbal Communication
- Documentation Skills
- Job Knowledge
Education and/or required experience:
- High School Diploma
- 5 + years of industry Warranty Department experience
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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