Job description
We are hiring a Customer Service Representative to join our Customer Success Team on a full time basis. Do you enjoy helping others through strategic problem solving and providing excellent customer service? Join our team!
Daily Responsibilities:
- Respond to customer inquiries and requests in a timely fashion
- Document all customer requests, issues and resolutions
- Maintain a courteous and understanding manner with each customer
- Meet quantitative performance metrics
- Maintain a high net promoter score
- Speak with many customers daily basis
- Escalate inquiries as needed
- Collaborate with team members
- Provide thorough responses to questions
- Greet every customer in a friendly manner
Customer Service Representative I Qualifications:
- 1 year of customer support experience
- High school diploma or equivalent
- Great verbal communication skills
- Bilingual candidates are encouraged to apply!
- Computer proficiency
- Ability to manage time effectively
- Works well in a customer facing role interacting with many customers on a daily basis
- Reliable transportation to the Dallas area
Apply today!
Job Type: Full-time
Pay: $17.45 - $20.60 per hour
Benefits:
- Dental insurance
- Health insurance
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Dallas, TX 75205: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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