About Us
At Syngenta, we are working to build the most collaborative and trusted team in agriculture that provides leading seeds and crop protection innovations to enhance the prosperity of farmers. We are currently seeking a Customer Account Specialist, for our Seeds team in Boise, ID. As the Customer Account Specialist, you will provide reliable, high-quality customer service to an assigned client base, and order management support from the initiation through the coordination of the transplant orders with 3rd party greenhouses to the final shipment of seedlings to the end customer

You will enhance the prosperity of farmers by:

• Providing guidance to the support team for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with the company’s vision and values.
• Working on the launching and demonstration of new product introductions with an effective trialing program in order to position products that will meet the needs of the target market.
• Leverage local trial plans and outcomes to refine product positioning and develop sales opportunities.

Accountabilities

• Enter customer orders while creating seed and plant production orders
• Manage and maintain inventories, orders and plant availability on Plant Order Spreadsheets for each US Transplant Producer.
• Create, enter and maintain SAP Production Orders related to consigned seed and transplant inventories and deliveries.
• Communicate to customers regarding spot plant availability, pricing, order confirmations and line order delivery status.
• Receive and facilitate communication on customer complaints for non-product concerns such as plant deliveries, freight damage, etc.

Syngenta Seeds is one of the world’s largest developers and producers of seed for farmers, commercial growers, retailers and small seed companies. Syngenta seeds improve the quality and yields of crops. High-quality seeds ensure better and more productive crops, which is why farmers invest in them. Advanced seeds help mitigate risks such as disease and drought and allow farmers to grow food using less land, less water and fewer inputs. Syngenta Seeds brings farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions. Syngenta Seeds is headquartered in the United States.

Requirements

• Associate degrees and / or Bachelor of Science in Agriculture or 2-3 Years’ experience in customer service, order management role or supply planning (preferably in a seed company).
• Experience with MRP/ERP 3 systems.
• SAP and Microsoft office skill
• Good communicative skills. Team player with a positive attitude
• Analytical and commercially well developed. Good organizational skills
• Knowledge of Planning Cycles, Sales Cycles, Production and Processes and Sales

What We Offer:

• Full Benefit Package (Medical, Dental & Vision) that starts the same day you do
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution
• Open Vacation Policy with a minimum of 15 days of vacation and up to 30 days with manager approval, 9 Paid Holidays
• Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts among others
• A culture that promotes work/life balance, celebrates diversity, and offers numerous family-oriented events throughout the year

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

All your information will be kept confidential according to EEO guidelines.

Family and Medical Leave Act (FMLA)
(http://www.dol.gov/whd/regs/compliance/posters/fmla.htm)

Equal Employment Opportunity Commission's (EEOC)
(http://webapps.dol.gov/elaws/firststep/poster_direct.htm)

Employee Polygraph Protection Act (EPPA)
(http://www.dol.gov/whd/regs/compliance/posters/eppa.htm)

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