Job description

What will you do?

• This position is responsible for all daily communication on projects to Schneider Electrics internal Project Managers
• The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships
• Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments
• Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions
• Provide customer resolution for complex installations restoring customer application and confidence in Schneider Electric product
• Assure all details are identified and communicated. Example: parts, carts, services, shipping requirements, delivery expectations, etc
• Assure all documentation and paperwork processed and forwarded to appropriate departments to initiate processing
• Ability to handle and process customer complaints and concerns in a professional manner
• Technical expertise, analysis, and reporting for customer complaints on products.
• Responsible for complying with all safety policies and performing all duties in a safe manner.
• This includes PPE as required on the manufacturing shop floor, maintaining work area free of safety hazards, reporting any incident(s), and participating in safety meetings.

What qualifications will make you successful?

• The ideal candidate will possess excellent customer service skills with the ability to excel under high pressure and time sensitive situations.
• You will need to be able to work independently as well as collaboratively with a small Customer Service department.
• Excellent communication skills.
• Verbal and written ability required.
• Ability to interact with all levels of customer organization.
• Strong Customer focus; demonstrated ability to develop and maintain positive customer relationships.
• Excellent organizational skills required.
• Must be able to multi task and assure extended tasks are followed up and completed.
• Self-directed and motivated.
• Capable of establishing own tasks list and work with little supervision and make independent decisions to meet customer deadlines.
• Must have the desire and ability to learn products relevant to assigned customer base.
• Problem solving and negotiation skills.
• Experience with Microsoft Office products (Excel, Word,).
• Experience working with web-based technology.
• SAP experience.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you able to commute to our office located in Smyrna, TN?
• Have you completed a bachelor's degree?
• Do you know or will you in the future require sponsorship to work in the US?
• Do you have experience with SAP?

Work Location: One location

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