The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Customer Experience Specialist to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 56 Best Places to Work Awards.

Customer Experience Specialist Benefits, include:

• Top-tier benefits: Medical, Dental and Vision
• 401k with company match
• Paid time off & paid holidays
• Employee discounts
• Employee referral bonuses
• Annual reviews and merit increases

The Customer Experience Specialist is the “go to” person in the collision center for customer assistance. As a Customer Experience Specialist, you are responsible for handing incoming phone calls to the collision center, scheduling appointments, updating customers on their vehicle and processing payments. The Customer Experience Specialist also works with the Estimators to close out repair orders. When a vehicle is ready for pickup, you will compile all documents and insurance paperwork into a packet that will be presented to the customer when they come in for their vehicle. We may also have you communicate with our insurance partners, as well as handle filing duties and light accounting functions to support the collision center. These accounting functions include accounts receivable and/or accounts payable. The customer experience is our focus, so professionalism, maturity and ethical behavior are a must for this position!

Customer Experience Specialist Requirements

• Valid driver’s license
• Prior retail/receptionist or customer service experience preferred
• Experience with billing and processing of payments preferred
• Experience with accounts receivable and accounts payable is a plus!
• Ability to set appointments using an online system and understand basic technical information
• Perform consistently to provide excellent customer service
• Ability to work in team environment
• Strong oral and written communication skills

About Faulkner

The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 30 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.

Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.

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