RR Donnelley focuses on helping our customers connect to their customers through an array of various communications and marketing channels. We bring concepts to life with our expertise, execution and scale — all designed to enhance quality and elevate engagement across the full customer journey and for 155 years, RRD has been perfecting it!”

Coordinate production of printed materials, or print-related services for the company’s customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers' product.

Responsibilities

• Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.
• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
• Coordinate production of components with other internal plants and/or external vendors as required.
• Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause. May make recommendations to management on the appropriate responses to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.
• May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs, and ensure the final product meets customer requirements and company standards.
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• May mentor junior level Print Production staff or work on special projects.

• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the customer product.

• Performs other related duties and participates in special projects as assigned.

• HS diploma or equivalent with 5-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level.
• Experience in the printing industry would be a plus, but not required.
• Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• Must have advanced knowledge of technology including computers. Basic knowledge of Windows (Word, Excel, etc. ). Google Workspace/Docs experience is a plus, but not required.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
• Must be able to work weekends and holidays whenever necessary.

RRD is an EEO/AA including Vets and Disabled Employer