Position Summary:

At Olympus our goal is to provide best-in-class service to our agents and policyholders. We value the knowledge and experience that each team member brings to the organization. As Olympians we operate with integrity, respect, authenticity, adaptability, resilience, and a sense of unity. We are in this together, as employees, collaborators, and leaders. This is a great opportunity to make an impact on our organization as we continue to grow at our new home office located in Jacksonville, Florida.

As a member of the team, you play a critical role as the frontline of our Service organization. You would be responsible for assisting our agents and customers with inquires on their policies and/or quotes, endorsements/billing and work closely with all aspects of the organization including underwriting, claims, marketing and accounting. Our ideal candidate will have a friendly and professional demeanor with great communication skills.

Salary based on skill, experience, and licensure.

Policy Services Hours of Operations: 8am - 6pm Monday through Thursday, 8am - 5pm Friday

Position is In-Person in our Jacksonville, FL office

Multiple positions available

Job Description

The duties and responsibilities listed below are a general and essential list of the position. They should not be viewed/considered as a full and exhaustive list of requirements/duties.

• Accurately answer inquiries from agents, policyholders and other entities related to billing, payments, and policy forms, via various communication channels
• Follow company policies and procedures for business activities.
• Learn and understand company insurance products.
• Identify and resolve problems in a timely manner.
• Gather and analyze information skillfully to develop alternative solutions.

Education/Experience

• Minimum one (1) year of experience in policy service/customer service.
• High School Diploma or GED required.

Skills

Required

• Excellent communication and interpersonal skills.
• Ability to obtain, organize and explain information.
• Ability to interpret basic insurance coverage, procedures, and policies.
• If not currently licensed, must be willing to obtain Florida 4-40 license within first 60 days of employment. Assistance with licensing is provided.

Preferred

• Active 4-40, 20-44 or 2-20 license.
• Customer Relations Experience.
• Florida P&C insurance knowledge.
• Spanish language skills/bilingual capability a plus

EEOC Compliance

We are an equal opportunity employer and do not unlawfully discriminate against any applicant because of race, color, religion, sec, national origin age, disability, sexual orientation or any other class protected by federal, state or local law.