Company:
US2160 Sysco Guest Supply, LLC

Zip Code:
89115

Minimum Level of Education:
High School or Equivalent

Minimum Years of Experience:
2 Years

Employment Type:
Full Time

Travel Percentage:
0

Who We Are

Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture personal care amenities and a full range of textiles, and we distribute nearly everything else you find in the hotel public guest areas and in the hotel room. Guest Worldwide is also a wholly owned subsidiary of Sysco. Sysco is a 54-billion-dollar, industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. For more information, visit www.guestworldwide.com

Position Purpose:

The Customer Service Account Specialist acts as the primary point person in addressing all customer service issues with respect to inventory, shipping, order entry, billing, etc. for a specialty account. In support of the field sales team, the Account Specialist has a particular knowledge of specialty procurement systems which helps in assisting with customers A/R, high profile customers, and/or handling international business and is often an expert on Guest Supply's internal systems and processes. This specialized skillset makes them a particularly valuable member of the customer service team.

Primary Responsibilities:

• Receive and process orders in an accurate and timely manner, meeting and exceeding customer service key productivity metrics and Customer Experience standards. Processes and resolves RMAs, billing and shipping discrepancies, and product substitutions in a timely manner. Interface with specialty external platforms such as Coupa and Ariba.
• Respond to customers and Territory Mgr (TM) inquires/requests for information concerning orders, deliveries or problems (such as product quality, delivery problems, delivery schedules or product availability) all in a considerate and professional manner. Communicate frequently with Sales, Operations, Supply Services and all other internal teams to review and resolve customer issues via email, phone, and MS TEAMS. Provide specialized paperwork, documentation, or reporting as needed.
• Works closely with the Customer Service Manager to develop SOPs and process improvements for conducting business with the specialty customers they are supporting. Elevates issues and communicates effectively with the sales lead for the respective accounts they support.
• Manages and executes the day-to-day logistics for "specialty account" customers and temporary projects as needed by the Guest Supply business. Provides internal support on special projects as needed.

Education:

• High School Diploma or equivalent required
• Some college and/or an associate degree preferred

Experience:

• 2+ years of progressive experience working in a fast-paced Customer Service Department or Call Center environment; account management is a plus

Skills:

• Strong interpersonal skills that build rapport and trust.
• Knowledge of various sales methods and techniques.
• Exceptional communicator, oral and written. Bilingual a plus.
• Pleasant and professional telephone presence.
• Charismatic, warm, friendly personality.
• Detailed oriented with strong organizational skills.
• Proficient with basic computer hardware and software (Word, Excel, Teams and CRM Programs).
• Ability to exercise good judgment, work remotely and make decisions with limited supervision.
• Works well under pressure and balance multiple tasks.

BENEFITS INFORMATION:
For information on Sysco's Benefits, please visit https://SyscoBenefits.com

HOW WE PROTECT OUR ASSOCIATES

COVID-19 Precaution(s):

• Personal protective equipment and masks provided
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, and cleaning procedures in place

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.