Job description

IDN Hardware Sales, Inc. is headquartered in Livonia, MI and has more than 70 years of stability and top-notch customer service. This family-owned company provides security products, access control solutions, and related services to locksmiths and security professionals.

The Customer Service Administrator
Our newest Customer Service Administrator (Customer Service) will work in a fast-paced (but steady) position. The Customer Service position is a support position for our sales team, This position involves interaction with customers, vendors, sales associates, branch managers, warehouse associates, and accounting.

Additional Responsibilities include, but are not limited to:

· Processing of all customer return credits

· Customer interaction for defective and warrantied product

· Full cycle management of vendor interaction with regards to return of goods.

· Rebilling of order corrections as necessary

· Canceling of orders

· PO generation and modification for return/replacement goods

· Processing of vendor credits and submittal to Accounting

· Non Stock inventory management for Division

· Other back end sales support related tasks as necessary and assigned.

Required Experience, Skills and Abilities of the Customer Service Position

• High School Diploma or GED equivalent is required
• 2+ years of experience in customer service
• Proficiency with Microsoft Office applications

Compensation, Benefits & Structure for the Customer Service Position
Compensation for this position is negotiable and will depend on relevant experience. The position is full-time with hours Monday through Friday, approximately 8:00am to 5:00pm. Medical & Dental benefits are available after 90 days of employment. The compensation package also includes benefits such as a 401(k) Plan with matching employer contributions and company-paid life and disability insurance.

The Recruitment Process for the Customer Service Position
The recruiting process will include at least one phone screen, an in-person interview, a background check and a drug test.

IDN Hardware Sales, Inc. is an Equal Opportunity Employer!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Livonia, MI 48150: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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