Position Description:

We are seeking a customer focused and collaborative Customer Service Clerk that will be responsible for performing basic accounting tasks and clerical work related to customer requests. A Customer Service Clerk supports various account billing functions daily. This position will also handle inbound customer service calls when call volume in the information center is high.

• Hybrid work schedule of both in office and work-from-home

• Must live in a one-hour radius of Topeka

• Paid Time Off after probationary period of 180 days!

• Guaranteed Benefits! (Medical, Dental, Vision, and Retirement)

• Tuition Reimbursement!

• 100% Paid training!

• Guaranteed fulltime hours!

• No weekends!

• And this is just to name a few!

You will coordinate and/or perform duties related to monitoring, researching, and/or resolving customer account issues and requests.

Research and resolve Corporation Commission, Better Business Bureau, and other inquiries and complex problems related to customer accounts.

Responsibilities may include general office duties, electronic and paper database management, special projects, billing issues, account adjustments, and outbound calls concerning customer accounts or inquiries.

Resolve service order exceptions, billing exceptions, meter inventory issues and meter reading exceptions in a timely manner as required by the Audit and Control Department.

Compile, prepare, and/or verify correspondence, customer information, and reports including but not limited to:

• Customer correspondence

• Adjustment memos

• Service orders

• Budgets

• Billing adjustments

• Account Research & Breakdowns

• Special project assignment

• Identity theft

• Bankruptcies

• Letters of credit (irrevocable and regular)

• Trusts and Power of Attorney

• Surety bonds

• Life threatening claims

• Customer accounting forms

Position Requirements:

Good social skills with a focus on customer satisfaction

Ability to effectively communicate in a respectful and assertive manner

Polished phone demeanor, tone and etiquette is required

Ability to perform in a demanding and changing work environment Ability to multi-task, including interacting with customers while simultaneously documenting calls

Maintain and promote a positive attitude while meeting productivity goals

Comfortable working with computers and web-based applications

Strong organization and time management

Accurate typing

Excellent verbal and written communication

Possess skills to research and problem solve to resolution

Previous experience in a customer service-oriented role preferred

Must be 18+ years of age

High school diploma or equivalent required

Must be able to work any shifts between the hours of 7am-5pm Monday - Friday, and be available to work overtime as needed

Must pass a pre-employment background check and drug screen

Complete a 180-day probationary period

Working Conditions/ Physical Requirements:

This position is in a fast-paced, high volume call center environment

Ability to attend 100% of our paid training program, without absences

Regular, consistent, and punctual attendance

IBEW Union work position

#officeoperations

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, military status, and disability, or other categories protected by applicable laws.

Job ID: 4301

Functional Area: Customer Service

Position Type: Full-Time Regular

Relocation Provided: No

Location: Topeka, KS

Department: OFFICE SUPPORT

Internal / External: Internal and External

Experience Required: Not Indicated