Job description

Job Title: Customer Service Call Center Rep.

Location: Remote, on site training 1st week - Burlington, MA (3 week training Monday-Friday. First week of training will be onsite and then moved to hybrid or remote schedule)

Hours: M-F 9:00am - 6:00pm (training 8:30am - 5:00pm)

Compensation: $21.00/hr.

****This is a temp to hire opportunity, with intention to hire on****

Job Responsibilities:

The department specializes in pharma grade materials (product going into the body)
Daily tasks include: Working with top tier regional customers and other internal partners, taking calls (approx. 10-15), sending emails, taking complaints and investigating, giving quotes, processing returns/exchanges, and documentation.

Call center environment. Working with tier 1 and tier 2 sales cases

Education: High School Diploma or GED. Some college or currently enrolled in college classes is nice to have.

Experience and Skillset:

- Proficient in SAP, Microsoft Office, and Microsoft Excel
- Experience with Salesforce or Oracle is preferred.
- Skills needed: Critical thinking, problem-solving skills, ability to multitask, detail oriented, able to work well on a team, self starter, customer service background and/or sales experience, good communicator and able to speak with all levels
- Phone scripts are not provided. Must be able to speak and interact with customers accordingly.

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 2 years (Preferred)
• Account management: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Administrative: 2 years (Preferred)
• Time management: 1 year (Preferred)
• Problem management: 1 year (Preferred)
• Process management: 1 year (Preferred)
• SAP: 1 year (Preferred)
• Salesforce: 1 year (Preferred)

Language:

• English (Required)

Work Location: Hybrid remote in Burlington, MA 01803

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