Come work for one of America’s Fastest-Growing Private Companies! As a leader in the solar industry, Solgen Power is ranked #12 on the 2021 Inc. 5000!

We are seeking Customer Service Director to join our growing team! Solgen Power is a rapidly growing, industry-leading business. As the Director of Customer Service, you will oversee the planning and execusion of strategies that will improve operations at a managerial level. We are committed to every employee as a high-growth organization with an entrepreneurial culture. As a member of our team, you will have a high degree of responsibility and autonomy, giving you a singular opportunity to make a difference.

RESPONSIBILITIES:

• Assist with implementation of strategic plans, ensuring they are in alignment with corporate objectives

• Lead teams to effectively operate through assisting Customer Service Managers.

• Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously

• Directly set performance goals and objectives accordingly with the department.

• Develop and maintain a strategy for ensuring customer satisfaction in all transactions

• Provide team motivation and development to maximize opportunities

• Other duties and responsibilities as assigned

CANDIDATE QUALIFICATIONS:

• Bachelor’s degree or equivalent work experience required, MBA, consulting experience or other relevant graduate degree is a plus

• Minimum of 6+ years experience in roles that require customer service d leadership of customer support teams

• Experience with Zendesk or other CSM related software

• Strong supervisory experience including staff development

• Exceptional interpersonal & communication skills

• Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint

• Understanding of call center tools and technology

• Possess effective conflict resolution skills (both customer and agent conflict)

• Possess time management, planning, organizational, and multi-tasking skills

• Ability to learn new products and systems

• Ability to work in a professional fast-paced environment

BENEFITS

• Medical, Dental, and Vision Coverage Options

• Paid Time-Off

• 401K

• Life Insurance

Solgen Power is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.