Job description

One of our clients is looking for talented and highly motivated Customer Service Professionals. Please send your resume if you want to pursue this opportunity and authorize Infosoft to represent you for this position.

Here are the job position details for your review:

Job Title: Customer Service Professionals
Pay Rate: $20 to 21/Hr
Duration: 5 Months
Location: Cary, NC (Onsite)
Shift: M-F with start times of 8AM, 9AM, 10AM and 11AM and ending 9 hours later with a 1-hour lunch

This position is for the Healthcare Diagnostics division.

We are looking for Customer Service Professional. This position is in the customer care center, it is not a typical call center position. Candidates must have a mix of advanced customer service experience, outside of entry-level positions, and call centers. Successful candidates have extensive administrative and customer service experience in various industries. Candidate must be local to Cary NC as this is not a full-time remote position.
Adherence to process, problem-solving, critical thinking skills, adaptability, and flexibility is required to be successful.

Acting as a Regional Operations coordinator you will partner with our customers, the Internal Technical Support team, and Field Personal to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer’s imaging equipment for the purposes of quality patient care.

This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution. They are accountable for delivering world-class customer experience by providing support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time-sensitive workloads. This role will report to the Zone Operations Manager and will be part of a team focused on customer success.

• Coordinate the planning and delivery of systematic service delivery: call handling, service scheduling, parts ordering, appointment confirmations, improving customer confidence, and driving the value of our products and services.
• Work closely with cross-functional teams to ensure a positive customer experience.
• Monitor customer requests and overall system compliance to confirm equipment readiness for patient care.
• Support on-site customer-facing personnel i.e. Regional Service Manager/Customer Service Engineer in meeting customer expectations as needs vary throughout the system lifecycle.
• Document customer satisfaction issues and escalate them through appropriate channels.
• Facilitate cross-functional awareness of customer needs between internal stakeholders to minimize unintended conflicts or negative impacts on customer operations.

Requirements:

• 2-5 years experience in a customer relationship-related role, in a fast-paced environment
• Positive attitude and passion for customer service.
• Superior follow-through and time management skills
• Mastery of time management, Critical thinking, and problem-solving skills
• Be a self-starter with attention to detail and the ability to learn quickly and efficiently
• Ability to work with minimal guidance and supervision
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
• Experience communicating ideas and rationale to internal teams and customers.
• Must have excellent interpersonal skills, interact favorably with others, and be skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
• Excellent organizational skills with an ability to manage time and prioritize based on the impact and criticality of customer issues. Strong PC skills (MS office software like Word, PowerPoint, Excel, and Outlook)
• Associate degree or equivalent experience required

Preferred Knowledge/Skills, Education, and Experience:

• 3+ years of practical Customer Support experience supporting Healthcare, educational, industrial, construction, mechanical, or electrical industries.
• Ability to professionally investigate and respond to requests in a timely manner
• Strong communication skills and are adaptable to change
• Ability to think at a high level and apply business concepts.
• Experience to anticipate customer needs.
• History of acting as a collaborative team player with cross-functional teams.
• An interest in solving problems that don’t have obvious solutions.

JOB LOCATION IS CARY NC - NOT A REMOTE POSITION
A defined number of remote workdays per month are available if performance meets expectations and targets are achieved.

Job Type: Contract

Salary: $20.00 - $21.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Cary, NC 27511: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Administrative: 1 year (Required)
• Call handling: 1 year (Required)

Work Location: One location

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