Job description
Is your career taking you where you want to go?
When it began in 1924, Saia LTL Freight covered a two-state area: Louisiana and Texas. Today, Saia is one of the most successful carriers in the U.S., providing nationwide less-than-truckload (LTL), non-asset truckload, and third-party logistics services. Headquartered in Johns Creek, Georgia, Saia is a fast growing company offering industry leading benefits and opportunities to inspire every member of our team. With over 12,000 employees dedicated to their jobs and our customers, you may discover your own career path at Saia.
Customer Service isn’t always easy, but you thrive on challenge and enjoy the satisfaction of proactively solving customer issues with creative solutions. That’s why we want you on our customer service team!
As a Bilingual Customer Service Representative you will be responsible for:
- Manages and resolves service requests of customers through various access channels of written correspondence, email, chat, fax, and verbal communications
- Maintains calendars, performing follow up with customers and internal company personnel to ensure service levels are met to customer's expectations
- Provides correspondence to meet the customer needs and supplies daily/weekly/monthly performance report cards as necessary to maintain and retain the customer business levels
- Collaborates with customer on problem shipments to analyze and correct unsatisfactory service performance
- Proactively recognizes issues prior to occurrence and takes corrective action to avoid service defects
- Partners with customers by taking part in resolution conference calls
- Participates in projects for process and quality assurance improvements
- Translate from English to Spanish
Preferred Qualifications
- Must be fluent in both English and Spanish
- Must be able to translate into Spanish
- 2+ years of LTL transportation operations/customer service experience
- Equivalent to associates degree in business
- Experience with data analysis with emphasis on problem resolution
- Typing 50 wpm with 10 key accuracy
- Intermediate knowledge of Excel and Microsoft Office suite
- Effective oral and written communication skills
Pay Rate: $18.22 - $23.33 per hour, based on experience
Benefits
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
Our Mission
At Saia Inc., success comes down to taking care of the people who matter most – our customers, our employees and our shareholders. The rest will take care of itself.
To safely drive our customers’ success with custom solutions built on the three pillars of our service-focused values: people, purpose and performance.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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