Job description
JOB SUMMARY:
- Interacts with customers to provide and process information in response to concerns, requests, and inquiries about services and products.
- Determines best method to resolve issues to exceed customer satisfaction and adherence to entities's policies and procedures.
- Utilizes technical and customer service skills to triage and dispatch incoming calls from customers, assesses needs, gives appropriate technical options and facilitates referral to specialists.
- Educates the caller if/when appropriate.
REQUIREMENTS:
- Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field.
- 1-3 years of experience.
Location: LifeBridge Health ยท CAMPUS SERVICES RESO
Schedule: Full-time, Day/Evening Shift
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