Job description

We are a local leader in delivering exceptional customer service and providing targeted consumer outreach strategies to increase the market share for our exclusive client. Our multi-faceted business consulting firm bridging the communication gap allows brands to connect with their consumer base through innovative and personalized campaigns.

We need a Customer Service Representative with the vision and drive to deliver the best in class customer support for leading customer-centric brands. Our Customer Service Representatives are responsible for all functions related to customer service, sales support, and maintaining compliance standards. As our Customer Service Representative, you will be the heart and soul of the customer experience and join a team that continues to be one of the best solutions for a brand looking to increase its market share.

Essential Functions As A Customer Service Representative:

• In coordination with the Customer Service Representative and Sales Account Manager, you must ensure that all customer experience standards are being met with the utmost integrity and professionalism to drive sales
• Respond to customer requests looking for more information regarding specific products or services and make recommendations based on their wants and needs with the goal of increasing revenue
• Maintain strong knowledge of all products, sales promotions, and services, including staying ahead of any changes in compliance standards and regulations
• Demonstrate aptitude and openness in adapting to the individual needs of each consumer, which includes de-escalating situations, providing solutions, and delivering targeted sales recommendations
• Provide consumers with timely and accurate information
• Understand, practice, and exemplify the values within our organization and the brand that you are working with

Essential Customer Service Representative Requirements:

• Have a firm grasp of training policies and procedures to streamline employee objectives
• Have a high degree of self-motivation and independence, but also can work and excel in a collaborative, team-oriented environment
• Ability to communicate ideas and thoughts effectively to any level in the organization, including the clients directly
• Proven experience as a Customer Service Representative, retail, hospitality, or sales associate background
• Must be able to critically and strategically think to effectively handle customer complaints and issues and work in a fast-paced team setting
• Punctuality and preparedness are an absolute must

Job Type: Full-time

Pay: $600.00 - $1,100.00 per week

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.