Job description
Position: Customer Service Representative
Fantapak, an Inteplast Group Company, is a 36 year old, leading supplier of poly bags and other packaging materials to distributors in the Industrial, Foodservice, and Agricultural markets nationwide. We are seeking a motivated individual to fill the Customer Service Rep position in our Livonia, MI headquarters.
Position Objective:
This position reports to the Customer Service Manager. Looking for a confident & energetic professional to provide world class service to customers, sales reps, and colleagues.
Duties:
- Develop and maintain strong business relationships with customers and sales reps
- Process and confirm stock and custom purchase orders
- Communicate with customers and sales reps via phone and e-mail
- Proactively resolve customer concerns
- Participate in team and company meetings
- Manage customer expectations by communicating realistic information regarding lead times
- File freight claims for damages/shortages
- Enter daily order tracking information into MAS90
- Set up and update custom item part #s and pricing in MAS90
- Request and obtain custom item/artwork proofs from PO Dept and submit for customer approval
- Create, edit, and send packing lists to warehouse
- Track shipments and provide PODs (Proofs of Delivery) as needed
- Invoice and update in MAS90
- Issue RMAs (Return Merchandise Authorizations)
- Process credit memos
- Complete CARs (Corrective Action Reports) and handle QIs (Quality Issues)
- Manage and expedite backorders, offering substitute items when necessary
- Promote new products to customers
- Take on new projects and accounts as needed
- Review incoming container lists and update necessary information on sales orders
Education Requirements:
- Minimum 3 years Customer Service, Sales or Marketing experience
Skills/Qualifications:
- Proven ability to manage multiple relationships well
- Excellent verbal, written and listening communication skills
- Energy, enthusiasm and strong work ethic
- Adapt quickly to evolving priorities; fast paced environment
- Proficiency in Microsoft applications
Benefits:
- Medical
- Dental
- Life Insurance
- 401K
- Paid Time Off / Vacation
- Competitive Pay
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
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