Job description
FirstDigital Telecom is a leading communications carrier that connects customers to their world through voice, internet, and video services. We are looking for motivated individuals that will help us continue to build a strong culture and successful team. If you like to feel more connected to a small team rather than feeling like a number at a large organization, we may be the right fit for you. We have three positions open right now:
- Full Time (Sunday - Thursday) - 11:00 am - 8:00 pm Sunday through Thursday (8:00 am - 5:00 pm Sunday)
- Weekend Part Time - Saturday and Sunday 8:00 am - 5:00 pm
Job Summary: Wow customers through email and phone interactions, while assisting them with initial troubleshooting for: data, satellite and voice products. Track and resolve all customer issues regarding billing, service, and order requests. Ensure customers receive effective and timely resolutions.
Job Responsibilities:
- Perform frontline troubleshooting to resolve Internet, satellite and phone issues
- Research and resolve general billing issues
- Open, track, and manage customer trouble tickets to ensure efficient resolution
- Create orders to add, change, move, or disconnect customer services
- Partner with Sales and Technical teams to effectively manage customer products, orders, service needs
- Maintain working knowledge of systems and process necessary to provide quick and accurate resolution
Requirements:
- High School Diploma or equivalent
- 1+ years customer service experience
- Previous Telecommunications experience a plus
- Proficient in a Windows-based computer environment, including Microsoft Office Suite
- Excellent verbal communication skills with professional telephone etiquette
- Basic written communication skills
- Strong problem solving skills
- Ability to adapt quickly in a rapidly changing environment
- Dependable with attendance and punctual
- Looking for someone that is willing to work a year or longer
- Positive attitude and willingness to learn
- Strong work ethic
FirstDigital is a Utah-based company located in Lindon. We offer competitive pay, healthcare and dental benefits, 401K, paid time off, and a great work environment.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability
COVID-19 considerations:
Social distancing requirements followed as well as the opportunity to train and work remotely.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: Hybrid remote in Lindon, UT 84042
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